How Governments Deliver Positive Digital User Experience

Dawn Ford, Xerox

Guest post by Dawn Ford, General Manager, Public Sector, Xerox Corporation

Government technology’s passion is helping spread best practices and spurring innovation in the public sector. The Texas Digital Government Summit is designed to do just that. You can expect the Summit to continue its long tradition of compelling keynote speakers and thought-provoking educational sessions addressing the most important topics we face as technology leaders in government.

Like their counterparts in private business, government agencies are undergoing digital transformation, whether they’re ready for it or not. Government employees want the advantages of a digital workplace, but not at the expense of customer service and experience. For any agency that prioritizes user experience, the Texas Digital Government Summit is a must-attend event.

Tools for Collaboration in the Digital Workplace

Digital technology is reinventing the overall work experience for all levels of employees. Rapid advances in mobile technology and real-time collaboration help workers get more done in more places. The possibilities of the new digital workspace are endless, but it takes a detailed plan and the right tools to achieve a more productive and more secure workforce.

In one Summit session, Lawrence Lee, Vice President of Incubation, Strategy Research & Product Development at the Palo Alto Research Center (PARC), joins an expert panel on collaboration in the digital workplace. The panel will share best practices on collaborative tools that enable your workforce to connect and communicate effortlessly to engage your employees no matter where they are located. Engaging citizens with exceptional user experience is paramount in delivering exceptional customer service. During this fast-paced session, you’ll see the latest, greatest and most innovative mobile apps being deployed in state and local government in Texas. Lee will be joined on the panel by a representative from Oracle. 

App Allows Easy Translations for Government Agencies

It’s now the norm for residents of Texas and other states to interact with state and local governments through mobile devices. Translation services are one area being transformed by apps and digital technology. For many government agencies, the ability to translate on the fly adds to customer experience excellence. At the Texas Digital Government Summit, look up Dawn Ford from Xerox, for a demonstration of the Xerox EZ Translator app.

Event Details: Texas Digital Government Summit

Date: May 30 – May 31

Location: Doubletree by Hilton Hotel Austin

Event Link: http://www.govtech.com/events/Texas-Digital-Government-Summit.html

 

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One Comment

  1. C Yvonne Hickey June 1, 2018 - Reply

    Dawn is an amazing collaborator in the Public Sector CoE. Her customers benefit as a result. I enjoy working with her and sharing best practices in both State and Local Government. #FromAustinToBoston

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