By David Lyons, Marketing Planning and Pricing Manager, Xerox Enterprise Business Group
I am a big fan of the Dale Carnegie Principles and Training. I took a training course about three years ago and the course created a lot of emotional value for me.
In my personal life, I have been touched by emotional value through a series of remarkable events. (Some people may call them a series of unfortunate events. The good news is Dale Carnegie changes your thought process to see life events in a positive light). The course helped me move away from being a negative, self-centered individual to a caring individual.
The most important steps for me to get each day off to a positive start:
- Fill the mind with hope, health, opportunity, courage and peace.
- Count the blessings in life and not the troubles.
- Turn a loss into a win.
- Create value for others.
I am human so this may not work every single day. It works for me 95% of the time, but it’s an awesome way to get the day started.
As often as I can, I try to share that positivity with the people around me. Sometimes I use the phrase “PEACE OUT” to pass on inner peace to people. I say it in a silly way, as a greeting, and make a peace sign simultaneously. It makes people laugh – a laugh is one of the best emotional value creation tools.
An Emotional Value Creation Game Plan
This acronym is a game plan and a first step to create value professionally and personally. After a lot of self-reflection, this is what PEACE OUT means to me:
Exercise your body and mind to develop an
Action Plan for
Creating a Value
Next Steps: “The 3 Cs”
I will come back another day and discuss the framework of the 3Cs: Create, Communicate and Capture Value and explain how you can use this to improve your business results.
Create value for a customer, family member, a friend or someone in need today. Let us know how it works out.