By Michelle Giroud-Green, Services Marketing Manager, Xerox Enterprise Business Group
I just returned from Photizo Group’s latest managed print services (MPS) event, Transform 2012, which took place May 24-25. It was great to have so many discussions and listen to speakers discuss the current state and future MPS trends. With so many different sessions available, it was hard to choose which ones to attend. However, Photizo did a great job organizing the tracks based on MPS experience with their stages 1-4 model.
I enjoyed the M2 presentation by the CEO, John Taylor. It was interesting to hear John’s findings with the Quocirca research that some MPS users are rating service excellence as important or even more important than cost reduction.
There seems to be no debate about the migration that is taking place with the MPS offerings converging with IT. This creates an even more competitive environment. Building on the conference theme of “transform” providers will need to change and adapt to survive in this fluid industry.
Despite it being 4 p.m. on Friday afternoon on Memorial Day Weekend, I stayed to hear CEO of Photizo Group, Ed Crowley’s presentation, “Sharks versus Fish Bait: Who Wins, Who Survives, Who Thrives.” It was great to hear that he mentioned Xerox as the leader on the spectrum of adapting to change and using a total MPS infrastructure. He described companies being on a scale from product centric to those committed to change, then services-led with Xerox being the only firm listed as service centric. It’s great to see all our efforts being recognized given all the sources of information, which includes public reports, analyst briefings, studies and interviews with industry executives.
What’s your reaction – where do you think MPS is heading?
